Questions and answers
Answers to your frequently asked questions (FAQ)
Where and when can I get support and information?
For general inquiries, when no service is being ordered or requested, you can use all the listed contact options in our imprint or reach out via social media or email. If you wish to place an order or initiate a collaboration, you can use the contact section or directly notify us via our sales e-mail:
DigitalConnect Sales – sales@digitalcnnct.eu
Once an order has been placed, you will have a dedicated contact person who will discuss everything further with you. However, you can still use other contact options to enreach our management.
What is the difference between a shop order and a custom design request?
A shop order means that the product is predefined, and we sell pre-made or slightly customized packages as indicated. For a custom order request, we will get back to you after your inquiry to discuss the next steps before forwarding the service request to our team and issuing an invoice.
Where can I find information on ongoing promotions or current offers in the shop?
The latest updates can always be found on our blog on this website. Promotions, ongoing sales, and more will also be posted on our social media channels.
What payment options are available?
The currently available payment options for direct orders can always be found in the payment methods section of this website.
Note: Orders placed via the contact form or direct inquiries may have additional or differing payment regulations.
How and where can I place a custom order for Video Editing, Graphic Design, Website Development or Photography & Videography?
There are three ways to submit an order:
- Inquiry through services after selecting the category and service via our product form.
- Contact request through the service form directed to our management.
- Direct contact via social media or email to our support team through the linked platforms below.
When will I be contacted after my inquiry or receive an update on my order?
Our response time for orders is usually within 24 hours. If this timeframe is exceeded, please don’t hesitate to send us an email at info@digitalcnnct.eu or use any of the other contact options or mails. We will assist you as soon as possible!
What is the process from order placement to delivery?
A general overview of the order process can be found on the homepage. In individual communication, we will determine how the project can be realized and issue an invoice with all necessary details. After that, the production process will begin, followed by delivery.
How long is the delivery time and is there a return policy?
Delivery times are listed in the product descriptions and on the invoice as the service period. Depending on demand, processing may be faster or slower. In case of delays, we will inform you promptly and clarify your rights. Information about withdrawal rights can be found in the cancellation policy section of our website.
How does communication work during production?
After placing an inquiry, a team member will contact you via your provided contact method with all necessary information. This person will be your dedicated contact throughout the entire process until delivery. You will be informed of any changes and receive regular updates on your order.
Do you have any further questions left?
Please use the options below!
